Frequently Asked Questions

Shipping:

The Olive Oil Store uses UPS to ship anywhere in the continental United States. Depending on how quickly you need your purchase, we offer next-day air, 2nd day air, 3-day select and UPS Ground.

For UPS Ground orders, shipping fees are determined by your location and the amount of your final bill as denoted below.

If you are in need of international shipping, please email support@sunoliveoil.com or call 904-545-4860.

Product Returns:

For your safety, as well as the safety of others, non-food items may only be returned with a receipt. However, if your purchase (olive oil or balsamic vinegar) has been damaged during shipping, please contact us (support@sunoliveoil.com or 904-545-4860) and we will arrange for a replacement to be shipped. The shipping cost of the return of non-food items will be the customer’s responsibility. Please include your contact information with your return, and once the Olive Oil Store receives your return we will contact you to issue a credit to your credit card.

Privacy and Security:

The Olive Oil Store doesn't rent, sell or share your personal information with anyone. Our privacy policy details how your personal information is collected and how your personal information may be used. We take privacy and security very seriously, and do all that we can to make this website and your data secure.

For more details on shipping and product returns please see our frequently asked questions.

Shipping and Returns

1. Do you ship to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses?
2. Can I expedite my shipping?
3. Do you ship internationally?
4. Do you ship to PO Boxes or Military APO/FPO addresses?
5. How are orders shipped and delivered to Alaska or Hawaii?
6. How are orders shipped to US Territories and APO/FPO addresses?
7. How can I track my order?
8. How long will it be before I receive my order?
9. I made a mistake. I accidentally placed my order with normal 4-5 business day delivery shipping, but I need the order tomorrow!
10. I made a mistake! I accidentally placed my order with the incorrect shipping address. What should I do?
11. What are the shipping charges for returning an order?
12. What do you charge for standard shipping an order?
13. Will I have to sign for my package?

Payment, Security and Tax Questions

1. How do I know it is safe to shop with you?
2. Do you accept international credit cards?
3. Do you allow Cashier's Checks or Money Orders?
4. Do you charge sales tax on any item?
5. Is it safe to use my credit card on your site?
6. Is it safe to use my debit card online?
7. What forms of payment do you accept?

General Questions

1. I have a discount code. How do I redeem it?
2. Discount code? How do you get one of those?
3. Can I order from my phone?
4. How can I write a review on a product?
5. My email address has changed. How do I update it?
6. How can I unsubscribe from your newsletter?
7. Are there any benefits to having an account with you?
8. How can I get assistance if I need it?

Shipping and Returns

1. Do you ship to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses?
   If UPS ships there we can get it to you. For international deliveries please contact us directly as our online store does not ship internationally.
2. Can I expedite my shipping?
   We offer a number of expedited shipping options through UPS. When checking out you will be provided a shipping option and price before final payment is needed. 
3. Do you ship internationally?
   Currently at this time we do not ship internationally for online orders. If you have a special request please contact us and we will do our best to help.
4. Do you ship to PO Boxes or Military APO/FPO addresses?
   Our main shipper, UPS, will only accept shipments to valid street addresses and will not deliver to P.O. Boxes. Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted. If you desire us to ship to one of these locations please contact us and we will do our best to help you with your order.
5. How are orders shipped and delivered to Alaska or Hawaii?
   Orders are shipped to Alaska or Hawaii via UPS. If you would like a different option please contact us.
6. How are orders shipped to US Territories and APO/FPO addresses?
   Army Post Office (APO) and Fleet Post Office (FPO) addresses are currently not accepted. If you desire us to ship to one of these locations please contact us and we will do our best to help you with your order.
7. How can I track my order?
   Once your order is processed you will receive an email with a UPS tracking number.
8. How long will it be before I receive my order?
   This varies depending on the method selected, but if ordering the standard UPS Ground it usually takes 4-5 businesses days.  
9. I made a mistake! I accidentally placed my order with normal 4-5 business day delivery shipping, but I need the order tomorrow!
   Please call us at 904-545-4860 and we will do our best to get your order to you as fast as possible.
10. I made a mistake! I accidentally placed my order with the incorrect shipping address. What should I do?
    Please call us at 904-545-4860.
11. What are the shipping charges for returning an order?
    Return shipping is the responsibility of the customer.
12. What do you charge for standard shipping an order?
    Below is a chart showing UPS Ground shipping prices depending on the price of your order and location (in the continental US).
    
    

    Price of Order	If East of the Mississippi	If West of the Mississippi
    $0 to $60	$10	$15
    $60 to $100	$15	$20
    $100 and Over	Free UPS Ground	Free UPS Ground

13. Will I have to sign for my package?
    No, you do not need to sign UPS deliveries.

Payment, Security and Tax Questions

1. How do I know it is safe to shop with you?
   Our website is certified Level 1 PCI DSS compliant. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure. From annual on-site assessments validating compliance to continuous risk management, our hosting environment works hard to ensure our shopping cart software and web hosting is secure.
2. Do you accept international credit cards?
   The Olive Oil Store accepts US credit cards such as Visa, MasterCard, American Express and Discover.
3. Do you allow Cashier's Checks or Money Orders?
   We only accept credit cards for payment online.
4. Do you charge sales tax on any item?
   All Florida based deliveries are taxed according to the delivery address zip code. Customers receiving our products out of the state of Florida are not taxed.
5. Is it safe to use my credit card on your site?
   Your safety is extremely important to us. SunOliveOil.com encrypts credit card data and is maintains on a PCI compliant server.
6. Is it safe to use my debit card online?
   Just like credit cards, our store encrypts debit cards and is PCI Compliant to give you a peace of mind when making a tranaction.
7. What forms of payment do you accept?
   We accept Visa, MasterCard, American Express, and Discover.

General Questions

1. I have a discount code. How do I redeem it?
   If you have received a discount code or coupon you may redeem it during the checkout process. After filling out your billing and shipping address and selecting "Continue to Next Step",  a "Discount" field will be presented. Apply your discount code and a confirmation message will appear showing the discount. Please note some discount codes are only valid for a particular period. If your promotion code has expired the discount will not be included. 
2. Discount code? How do you get one of those?
   Occasionally we provide discounts via our newsletter or Facebook page. If you would like the opportunity to receive these special discounts please be sure to sign up for our newsletter (at the bottom of this page) and/or follow us on our Facebook and Twitter accounts.
3. Can I order from my phone?
   Our website is designed for mobile phones as well. If you're on the go try it out. 
4. How can I write a review on a product?
   On each product page there is an option to write a review for that product. Just select "Write a review about this product" and a form will appear. We love to see what you think so please write away!
5. My email address has changed. How can I update it?
   To update your email log in to your account and select 
6. How can I unsubscribe from your newsletter?
   An unsubscribe link is available at the bottom of every newsletter. By selecting "Unsubscribe" you email will be removed from future mailings. Please note emails that are related to orders will still be sent.
7. Are there any benefits to creating an account when ordering?
   While you have the option to checkout as a guest, creating an account allows you to easily track the status of an order as well as view your order history. We don't save credit card information, just address information to make reordering easier.
8. How can I get assistance if I need it?
   Please email support@sunoliveoil.com or call us during working hours at 904-545-4860.