Customer Service - Privacy Statement

Privacy Statement for The Olive Oil Store

The Olive Oil Store collects e-mail addresses of people who send us e-mail. We also collect information on what pages users access and information provided to us by users via surveys and site registrations. Such information may contain personal data about you including your address, phone numbers, credit card numbers etc. The Olive Oil Store protects credit card information according to Payment Card Industry Data Security Standards (PCI-DSS). We are not allowed to disclose such personal information without your written permission.

However, certain information collected from you and about you is used within the context of providing the shopping experience. The information we collect is not shared with or sold to others except under the certain circumstances and which your use of the Service is deemed to provide to us a valid consent to disclose the following:

  • In order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the Olive Oil Store's terms of use, or as otherwise required by law.
  • The Olive Oil Store does not rent, sell, or share personal information about you with other companies. 

What we do with your information

When you register or purchase something at our online store ( we ask for your name, email address, billing address and credit card information. Registered members who sign up without purchasing something are not required to enter a credit card however if you want to enable your checkout process you will need to provide your credit card information.

The Olive Oil Store uses the information we collect for the following general purposes:

  • products and services provision,
  • billing,
  • identification and authentication,
  • services improvement,
  • contact,
  • and research.


The security of your personal information is extremely important to us. When you enter sensitive information, such as credit card number, we encrypt the transmission of that information using secure socket layer technology (SSL). Credit card details are stored encrypted using AES-256 encryption.

Our site is hosted with a level 1 PCI-DSS compliant service provider that follows all PCI-DSS requirements and implements additional generally accepted industry standards to protect the personal information submitted to us, both during transmission and once the information is received. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can send email us at


The Olive Oil Store may disclose personally identifiable information under special circumstances, such as to comply with court orders requiring us to do so or when your actions violate the Terms of Service.


A cookie is a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site’s computers and stored on your computer’s hard drive.


The Payment Card Industry Data Security Standard (PCI-DSS) is a set of security requirements managed by the PCI Security Standards Council, a joint effort of the payment brands, including Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by merchants and service providers.

Changes to this Privacy Policy:

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here or by means of a notice on our homepage so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.


Any questions about this Privacy Policy should be addressed to or by mail at: The Olive Oil Store, 4668 Town Crossing Drive, Suite 109, Jacksonville, Florida 32256.